Privacy Policy

Last Updated: July 2025

1. About This Policy

TINFRA Limited ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when providing financial consultancy services.

2. Information We Collect

We collect personal information necessary to provide our services, including:

Contact details (name, email, phone, address)
Financial information (income, assets, investment history)
Communications with us (emails, meeting notes)
Website usage data (IP address, browser information)

3. How We Use Your Information

Legal Bases: Legitimate interests, legal obligations, and consent.

Purposes:

Provide consultancy services
Communicate with you about our services
Comply with legal and regulatory requirements
Maintain business records

4. Information Sharing

With your consent, we may share your information with:

Professional advisors (accountants, lawyers, other financial professionals)
Technology service providers (cloud storage, email services)
Regulatory bodies (when legally required)
Financial institutions (where necessary for service delivery)

International transfers outside the UK/EEA are protected by appropriate safeguards.

5. Data Security and Retention

We protect your data with appropriate security measures including encryption and access controls.

Retention Periods:

Client records: 7 years after our professional relationship ends
Financial records: As required by HMRC and regulations
Marketing data: Until consent is withdrawn

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Data portability
Opt out of marketing communications

7. Marketing

We may send marketing communications if you've given consent or are an existing client. You can opt out at any time by clicking unsubscribe or contacting us directly.

8. Cookies

Our website may use cookies for functionality and analytics. You can control cookie preferences through your browser settings.

9. Contact and Complaints

For all enquiries: tatjana@tinfra.uk

To make a complaint: Contact the Information Commissioner's Office at ico.org.uk or 0303 123 1113

10. Updates

We may update this policy and will notify you of material changes via email or our website.

Compliance: This policy complies with UK GDPR, Data Protection Act 2018, and applicable EMEA data protection laws.